FAQs

Where are you guys?

We're happily based in New Zealand!

Think Lord of the Rings, the All Blacks, Kiwi birds, sheep and jaw-dropping scenery!

     


Isn't NZ part of Australia?

No, we're definitely not part of Australia! 


Our Free Shipping Promise

Like you, we got tired of having to pay insane shipping and delivery fees, so we decided to take care of them for you!

No more hidden fees that seem to jump off the screen and burn into your conscience, every product in our wide range has 100%-free shipping.

No matter the size of your order, we've got you covered.


How do I use my discount code?

Just enter your discount code into the Discount field and hit the Apply button while you're checking out!


Can I get faster shipping?

If you just can't wait for your order to arrive, we can arrange faster shipping for you! This method occurs a shipping fee.

Just email us at info@swag-trends.com to let us know what you need.


Arghh! I think my delivery address is wrong!

If your order still hasn't shipped and you notice a mistake in the address, just email us at info@swag-trends.com and we'll fix it for you!

We can't be responsible for undeliverable packages caused by missing, incorrect or incomplete delivery information.

Please check that your address is correct once you've received your order confirmation to prevent this. Any re-shipping costs will be invoiced to the customer.


Where's my order?

You can track your order by following the link in your shipping confirmation email or by logging into your Swag Trends account.


Some of my order hasn't arrived!

As we ship from many different locations around the world, some items will arrive faster than others.

To check out the situation, just follow the link in your shipping confirmation email(s) or by logging into your Swag Trends account.


Did my order get lost?

If the shipping company loses your order we'll give you a full refund.

Just make sure you've waited for the expected delivery time to expire first. It's usually 2-4 weeks.


Which payment methods can I use?

We accept all major credit cards! See the image below for details.